Partners have the ability to dictate whether they would like a photo or a signature for proof of successful delivery.
- If a signature is preferred: set
signatureRequiredto TRUE in the drop off details during the create request. The field
isUnattendedwill be ignored if
signatureRequiredis set to true.
- If a photo is preferred: set
signatureRequiredto FALSE in the drop off details during the create request, or do not set a value for
During a create request, the partner is not required to set a value for
signatureRequired. If empty or null, Dolly will default to providing a photo for proof of delivery.
In the rare event a partner has selected signature for proof of delivery, but the Dolly Helper is unable to collect one, a photo will be provided as back up.
The payload of the DELIVERED webhook will include the URL for viewing the proof of delivery. The partner can also request to Get Delivery Info for a completed order to access the URL at any time.
If an order is canceled before completion, or the delivery fails, there will be no proof of delivery.
Updated 3 months ago