Scheduling Deliveries

As mentioned in the Create Delivery endpoint documentation, there are a number of fields related to delivery scheduling. Below is a narrated example of how the various schedule-related fields would impact an example Dolly delivery.

Example

pickupWindowStartTime, pickupWindowEndTime are defined by the Partner and sent to Dolly in the CREATE request. Typically pick up windows are expected to be 30-60 minutes with a 4 hour lead time. Pickup windows should also begin at least 1 hour before the store's closing time.

deliveryWindowStartTime, deliveryWindowEndTime are defined by the Partner and sent to Dolly in the CREATE request. Typically delivery windows are 1 hour in length.

FieldDescriptionExample Time
pickupWindowStartTimeThe beginning of a pickup window is when the store will be ready for the order to be picked up by the Dolly Helper.3:00 PM
pickupWindowEndTimeThe end of a pickup window is the latest time the order can be picked up while still allowing travel time needed for on time delivery.3:30 PM
deliveryWindowStartTimeThe beginning of a delivery window is the earliest time a Dolly Helper should arrive at the drop off destination.4:00 PM
deliveryWindowEndTimeThe end of a delivery window is the latest time an order can be delivered and still considered on time.5:00 PM

Delivery times and cut-offs are illustrative examples only. For actual windows please consult your business development representative.